Wednesday, June 15, 2011

Corporate Reputation Management Is Explained

By Marsha Silva


It is vital for any corporate business to maintain the trust and loyalty of influential stakeholders. Broadly defined as anyone who is affected by, or affects, the operations of a business, stakeholders have a variety of competing motivations. For example, investors will have different interests than those of consumers. Therefore, businesses need to be highly aware of the different groups using corporate reputation management to maintain popular favor.

It has often been said that the reputation of a company is one of its most important assets. It can be critical when determining market value. Highly skilled teams of financial professionals in public relations companies try to identify the key factors that will determine the reputation of a company. They will assess how these important factors can most tactfully be explained during dialogue with stakeholders.

Financial public relations professionals will then compose a highly nuanced, incisive strategy for their client to achieve its communications objectives. This could be how best to approach stakeholders with specific issues facing the company. Corporate specialists will understand how the interest groups think and what they like. A wide range of stakeholders, both internal and external to the company, may be evaluated.

Companies that are able to accurately discern and manage the range of interests are thought to have a competitive advantage. This is because it is argued that a positive reputation enhances overall profitability by attracting more customers, investors and employees. Favorable reputations are assets for companies to exude a reliable, credible and trustworthy image.

In order to maintain this advantageous overall perception, a company must keep its governance quality razor sharp and invest in corporate social responsibility initiatives. If a company acts decorously in the market, interest groups will usually take notice with the help of communications specialists.

This is why social, environmental and humanitarian concerns should be so paramount to a business. Key interest groups take notice of company behavior regarding these important issues so it is advisable for a business to engage with these concerns effectively. Positive initiatives, if amplified and portrayed in an effective way, will promote a good image.

Maintaining the reputational capital is often seen as a strategic asset for a public company because its stock price is directly influenced by public perception. As a result, corporations will often hire the services of public relations professionals, whether an agency or in-house department to manage stakeholder communications. Read more about: corporate reputation management




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