Thursday, June 9, 2011

How To Deal With Rejection - What To Do When Someone Says No

By Margaret Burgess


Rejection is something no one likes. It still happens though. Here's how to make the most of it.

Accept It

What you need to realize is that it's impossible that everyone would just say yes to everything. Thus, rejection is an expected byproduct of making an offer or asking for something.

Rejection is even a part of some people's sales strategy. Knowing that most of their requests will be rejected, they would deliberately send out a lot of them. Thus, if you want to increase your rate of acceptances you need to collect more rejections.

Be Gracious

Always thank the other person for a rejection. Congratulate them. When you do so, remember to be polite. This will leave them feeling that you are a good person and it would make it easier for them to explain why they rejected your offer.

But if you use high pressure techniques such as insults, guilt, anger, etc., then that will only result to the other person becoming upset. That solidifies the rejection and ruins any further dialogue.

The decision of the other person is something you should always respect.

Exploring Why

Ask the other person to explain to you what led to the decision when you received a rejection. In sales, this is often when the selling really starts. You may be able to resolve the other person's objections and convert a "no" into a "yes."

The other person misunderstanding your request is also something you may have learned. Or you may learn about other needs that you may be able to meet.

You can also use this as an opportunity to gain ideas on how you can improve.

Being gracious is very important. You need to be polite as well.

When it's Over, You Need to Stop

The deal is over if the other person refuses to explain or if you are unable to overcome the other person's objections. When it is clear that the conversation is over, you need to stop trying. Nobody likes to be badgered or hounded after they have made a choice.

Bottom Line

Treating the other person with dignity and respect is what accepting rejecting would involve. You need to be gracious and then move on. Make them wonder if they made a mistake and this could leave the way open for other possibilities.




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